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TERMS AND CONDITIONS

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APPLICATION OF THESE CONDITIONS
This page tells you the terms and conditions on which we sell any of the Products listed on our Website www.tghfashion.com to you and by proceeding further and/or placing an Order you agree to be bound by these Terms and Conditions. Please read the terms and conditions below before ordering any Products from our site.

Using this Website indicates that you accept these Terms and Conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these Terms and Conditions, do not use this Website.

 

INFORMATION ABOUT US
www.tghfashion.com is a site operated by SC. ROZARANCIO SRL. We are registered in Romania under company number RO 27951830 and with our registered office at 46-48 Iancului Street, Bucharest. Our email addresses are: help@tghfashion.com, contact@tghfashion.com, payments@tghfashion.com.

 

CHANGES
We may change these Terms and Conditions from time to time without notice to You. Please check this page regularly to take notice of any changes we made, as they are binding on you. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

QUERIES
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the Contact Us.

 

APPLICABLE LAW
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by Romanian law. This means your use of this site, any contract for the purchase of items through the site, and any dispute or claim arising out of or in connection with the same will be governed by Romanian law.

 

ACCESSING OUR WEBSITE
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the website.

 

YOUR ACCOUNT
If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You are also responsible for restricting access to your computer and/or email address to prevent unauthorized access to your account.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions.

 

DESCRIPTION AND AVAILABILITY
We take all reasonable measures to ensure that details, measurements and descriptions of products given on this website are as accurate and complete as possible but there may be variations between these and the products themselves. All products are subject to availability.

 

INTELLECTUAL PROPERTY RIGHTS
All and any Intellectual Property Rights in connection with the Products shall be owned by us absolutely. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, Trade mark registrations and other registered and unregistered rights in treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you print off, copy or download any part of our site (apart from those provided by us for information and withdrawal rights (eg the Return Form)), in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees that the content on our site is accurate, complete or up-to-date.

 

OUR LIABILITY
We warrant to you that any product purchased from us through the website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Our liability for losses you suffer as a result of us breaching this contract is strictly limited to the purchase price of the product you purchased. To the fullest extent possible and except for the warranty set out above, we disclaim any and all warranties of any kind (whether expressed or implied) in relation to the products.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such www.tghfashion.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to check the details of your order at each page of the order process and before placing your order, as you will not be able to make any changes to your order after this point.

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been confirmed. Your order constitutes an offer to us to buy a product. All orders are subject to availability and acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the product has been dispatched (the "Shipment Confirmation"). The contract between us ("Contract") will only be formed when we send you the Shipment Confirmation.

We reserve the right to refuse an order for example if we are unable to obtain authorization of payment, or if we suspect fraudulent activity.

If we are unable to supply you with an item in these circumstances we will inform you of this by email. If you have already paid for the items, we will refund you the full amount including any delivery costs charged as soon as possible.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorized user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

 

YOUR RIGHT TO CANCEL THE CONTRACT
If you are a European Union customer you also have the right to cancel your contract with us and return your Items by post within 14 calendar days from the day after the date you received your order. In the case of an order for a single Product, the Cancellation Period begins on the day after you received the Product. In the case of an order for multiple Products, the Cancellation Period begins on the day after you received the last Product in your order (in the event that the Products are delivered on different dates). If the Products are delivered on the same day, the Cancellation Period begins from the day after the Products are delivered.

You must take reasonable care of the items. Whilst you may inspect the items when they are in your possession you must not use them. You will be responsible for returning the items to us including the cost of returning the items using a courier or other postal method. We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.

To cancel your order you must inform us of your wish to cancel by writing to our Customer Care team at help@tghfashion.com or by post to Customer Care, TGH Fashion, 46-48 Iancului Street, District 2, Bucharest, 021726. If you are emailing us or writing to us please include details of your order to help us to identify you including your name, address and order number.

Please note if you do not wish to cancel your entire contract and just want to return some of the items in your order you can return them in accordance with our standard returns policy.
The above does not affect your statutory rights.

 

DELIVERY

 - Deliveries to the Romania
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you'll receive a Shipment Confirmation email when your order is despatched for delivery.
Also, you can click here for national deliveries or click here for Bucharest deliveries, and enter your tracking code in the tracking code box.

 

- Deliveries outside the Romania
When your order is dispatched from our warehouse, we'll send you an email with your tracking number and a link to our courier company website to see the current status of your delivery.
Or, you can directly track your delivery with:

Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay a clearance fee (available only for non-European Union countries). The clearance fee is different depending on each non-European Union country.

We will make every effort to deliver your order within estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. Please note delivery of your order may take longer during sale or other busy periods.    

 

Delivery Countries

Delivery Time   

Cut Off Times

Romania

Up to 14 working days.

Standard delivery orders to most areas of the Romania should arrive within 14 working day and products are delivered between 10am - 6pm (Romania time). Working days are Monday-Friday, excluding Saturday, Sunday and Bank and Legal holidays.

International

Up to 30 working days.   

Delivery takes up to 30 working days and products are delivered between 10am - 6pm (Romania time). Working days are Monday-Friday, excluding Saturday, Sunday, Bank and Legal holidays.


If you would like to have your product(s) gift wrapped, we are pleased to offer our beautiful TGH Fashion signature gift box. This service is provided for an extra charge of 2.22 EUR | 10 RON per box, that will be added at your total amount. To order, please fill in "Other information" field: I wish my product / products to be packed in TGH Fashion signature box.

 

RETURNS

If you change your mind about any items purchased you can return them to us within 14 days of the order being delivered to you, making sure that:

  • Items must be returned within 14 days of delivery.
  • Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
  • Items are in their original condition, and have not been altered;
  • The cost of the returns must be paid by the customer.

If returned products do not meet the above conditions, we reserve the right to deduct from the refund the amount required to reconcile the product (s).

Returns are FREE in any TGH Fashion store. The money will be returned to your account after the product has been verified.

Please return your items on the following address:

SC ROZARANCIO SRL
46-48 Iancului Street, District 2, Bucharest, postal code 021726, Romania

For returns, please download and fill out here the Returns Form.

 

We will refund the price that you paid for the items taking into account any discounts or promotions applied when you purchased the Items. All refunds will be made using the same method of payment you used to purchase the items. Returns received outside the above time frame are not to be accepted.
The above does not affect your statutory rights.
Please note that this policy only applies to items you have purchased on the site. For items purchased from other sources, you will need to check the returns policies of the applicable source.

 

PRICE AND PAYMENT METHODS

You can pay using any of the following:  

  • Cash, on delivery - valid only for orders made in Romania
  • Online, with your credit card. Our payment processor is MobilPay
  • Payment Order (PO): payment by payment order is also known as payment by bank transfer. Payment is made by bank transfer to S.C. ROZARANCIO SRL, unique registration code: R027951830, into the account: RO08BRDE426SV75623864260, Bank: BRD - Groupe Société Générale. After the bank transfer is complete, please send the proof of payment to contact@tghfashion.com. Products will be delivered only after the money has been entered into our account. Payment confirmation can take between 24 and 48 hours depending on the payment processing between the banks involved.

 

We keep your payment details absolutely secure for you.
 

When you check out, no matter the payment method you choose, you will need to tick the box to accept our Terms and Conditions.
TGHFashion.com allows payments to be made in RON (Romanian Lei). You can choose to pay in any currency, no matter which countries you are in and the cost of your order will be converted using our conversion rate.

 


INDEMNITY

You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by you or any other liability arising out of your use of this website or out of the use of this website by any person using your account number and/or password.

 

NOTICES
All notices given by you to us must be given at help@tghfashion.com or contact@tghfashion.com or on our Social Media accounts - Facebook,  Twitter,  Pinterest,  Instagram. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

If you have any questions about our Terms and Conditions on site please contact our Customer Care team. Thank you for visiting our site.

 

PRIVACY POLICY AND COOKIES
 

SC ROZARANCIO SRL, registered with company number RO 27951830, and with our registered office at 46-48 Iancului Street, District 2, Bucharest, Romania, is the owner and operator of this site and the relevant accounts on the Social Media.
We are committed to maintaining your privacy. We are registered as a data controller for the purposes of the Data Protection Act 1998 (“DPA”).

This policy sets out the basis on which personal information about you may be collected and used when you use the following website www.tghfashion.com (“Site) and interact with us on TGH Fashion’s official Facebook, Twitter, Pinterest, Instagram accounts (“Social Media”). By using the Site and Social Media you are accepting and consenting to the terms of this policy.

Ensuring the privacy and security of your personal information is very important to us. Our privacy policy statement is given below and outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. If we make changes to this policy, we will notify you by updating this statement on our website. 

SC ROZARANCIO SRL certifies that will respect the rights conferred by Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data. 

www.tghfashion.com user can request the deletion of data at help@tghfashion.com. According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Law. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector, SC ROZARANCIO SRL has the obligation to manage safely and only for specified purposes personal data of clients: marketing, advertising and publicity, electronic commerce (pickup, delivery, confirmation and billing orders, commercial communications, issuing tax documents).

 

COLLECTED INFORMATION

We collect personal information when you sign up for www.tghfashion.com or our email mailing list; when you make an order without registration or contact us with a comment, question or complaint. We ask for your name, telephone number, home address, email address and newsletter sign ups. When a purchase is made on our site, we also ask for delivery address, and payment method details. 

We can require TGHFashion.com user, at one time, depending on the upgrades that we do on the site, promotions and marketing strategy made, the following information: personal identification number, identity series and number, citizenship, date and place of birth, information about habits / preferences / behavior, image. All information will be provided only with users consent.

You can visit this site www.tghfashion.com without telling us who you are or providing us with any personal information. We collect the IP (Internet Protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.

 

INFORMATION WE SHARE
We may transfer (or otherwise make available) your personal information to other companies who provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We may use service providers to process data, host our website, and send emails, in order to help us better understand your use of our website and improve the website. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws.

 

COOKIES
By continuing to browse our site, you consent to our placing cookies on your computer. If you do not accept Cookies you will be unable to use this website. A cookie is a piece of information in the form of a very small text file that is sent to your browser from a web site and is stored on your computer's hard drive.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your TGHFashion.com account information. Without cookies, basic functions such as add to bag, stay logged in and checkout are not possible and it would be very difficult for a website to allow a visitor to fill up a shopping cart or to remember the user's preferences or registration details for a future visit.

When you view one of our website pages, we may store some data on your computer as a "cookie", to automatically recognize your PC. By continuing to access our site, you agree with placing cookies on your computer.  These "cookies" represents information in the form of very small text files that are sent from a website to your browser and stored on the used hard disk of your computer. 

Our website www.tghfashion.com uses cookies retaining data such as username, password and products in the shopping cart, to track each shopping session and to personalize your online experience. These "cookies" can help us to store user preferences or registration details and thus not wasting time re-register each time a subsequent visit.  

 

Cookies can be defined into four types of cookies: strictly necessary cookies, performance cookies, functionality cookies, targeting or advertising cookies. Our website, TGHFashion.com uses cookies that retain data such as username, password and products in the shopping cart, to track each shopping session and to personalize your online experience. Websites use cookies because they save time and make the browsing experience more efficient and friendly and to distinguish you from other users of the sites. Cookies help us to provide you with a good experience when you browse our site and also allows us to improve the site.

 

CUSTOMER SERVICE
When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, telephone number and email address. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

 

SECURITY OF PERSONAL INFORMATION
Your privacy is important to us. To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.

www.tghfashion.com, through SC ROZARANCIO SRL, take all appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, unauthorized access. In case of loss of information caused by "bugs" or software errors, the company does not assume any responsibility.

If you submit personal data by entering them on our website, then your data is transferred, stored and ensured through a secure connection (SSL), in encrypted form. Please consider that the transfer of data via e-mail can not be held, in principle, in encrypted form. Users who can access the personal information database are only those designated by  company management, and each of them accesses the database with username and password. All users are required to maintain the confidentiality of data that they can access, and at the end of each database session they will close the session.

Users access the personal data only for work purposes only. Printing of personal data is made only by authorized users for this operation and only for purposes required by applicable law.

 

POLICY CHANGES
We may periodically change this Privacy Policy. Please check this page regularly to take notice of any changes we made, as they are binding on you. We will treat your personal information in accordance with the Privacy Policy in place at the time your information was collected.

 

EMAIL SUBSCRIPTIONS
If you have chosen to receive emails from www.tghfashion.com, we will offer you advanced notice of sales, new merchandise, and other TGH FASHION news. Email addresses provided to www.tghfashion.com are only used internally for the purpose of sending you communication from www.tghfashion.com. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please email us. You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible.  

 

CONTACT US

www.tghfashion.com will respond to reasonable requests to review your personal data, correct, amend or delete any irregularities. Questions, comments and requests regarding this Policy should be addressed to the Customer Care team at  help@tghfashion.com or Customer Care, SC ROZARANCIO SRL, 46-48 Iancului Street, District 2, Bucharest, Romania.

Withdrawal form drawn up under the Emergency Ordinance no . 34/2014 on consumer rights in contracts with professionals and amending and supplementing certain acts ( published in the Official Gazette, Part I no. 427 of 06.11.2014 )

Our dear client TGH Fashion, complete and return this form only if you wish to return the order .

To SC ROZARANCIO SRL

Here to inform you about the cancellation of order No

The order was placed on and received on

Consumer Name

Consumer Address

Consumer Signature (if this form is notified on paper)

Date

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Security Code*: (change image)


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